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Professional Summary

With over 13 years of experience in client management for the technology, hospitality, and property management industries, I have successfully developed mutually beneficial, long-lasting relationships. It's through these trusting relationships that I'm able to help clients navigate company initiatives by identifying effective business solutions, empowering people, and promoting company growth. I thrive in a multi-tasking environment, a strength that allows me to achieve maximum results in a short amount of time. With my experience in remote administrative and client support, I have developed effective methods for being organized, detail-oriented, efficient, and self-motivated. After working directly with hundreds of clients over the years, I've mastered the ability to identify pain points, assist in solutions development, and oversee the closure of projects. With my experience and expertise, your organization can trust they will partner with a dedicated and proven professional

Systems and Software Experience 

Proficient in:

  • QuickBooks Pro

  • Salesforce CRM

  • Zoho CRM

  • ExponentHR (HRIS)

  • Grovo (LMS)

  • Discovery Benefits Employer Portal

  • Yardi Systems

  • Microsoft Office XP

Professional Experience 
Client Experience Manager
The Encompass Group | An HR Technology Solutions Company
                                     

  • Provided strategic project management relating to implementation and system configuration of new technology platforms including Human Resource Information Systems, Applicant Tracking Systems, and Learning Management Systems

  • Responsible for an ongoing positive end-to-end client experience while using various technology platforms and acting as the primary point of contact

  • Delivered continuing education, training, and support for business practices, processes, projects, and technology

  • Built effective, trusting, and productive relationships with key players within the organization

 

Inside Sales Manager
VMWare | Software Company
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  • Achieved 72% YoY territory growth 15Q1 by strategically analyzing accounts and targeting specific opportunities

  • 107% average quota attainment

  • Built and maintained hundreds of account relationships by identifying pain points, assisting in solutions development, and overseeing the closure of projects

  • Managed pipeline for effective forecasting and strategic planning

 

Leasing Manager 

Lincoln Property Company | Commercial and Residential Property Management

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  • Created and implemented outreach marketing strategies to increase property traffic by an average of 18% quarter over quarter

  • Finished on average at 130% to quarterly leasing goal

  • Managed resident relationships, account ledgers, property operations, and lease contract administration

Education​
Texas State University - San Marcos, Texas

Bachelor of General Studies (BGS) 

Concentrations in: Mass Communication, Business, and English

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